Reducing the TCO of the Kokatat tech stack. With constant security and performance updates, patching, and maintenance needed, much of Kokatat's web support budget was consumed by tasks that were not driving growth.
Migration to a SaaS-based solution. This allowed Kokatat to explore platform options to further drive its industry leadership position. After further discovery, we collectively decided BigCommerce was the platform best-suited to their specific needs.
Our job was to create an experience where customers could select colours and options, and view changes to their suit in real-time, letting them know how the finished product would appear. Additionally, sleeve length and inseam could be tailored for each custom suit, requiring the tool to accept custom measurements, recommend the appropriate size and any needed adjustments. With some of the suits having nearly 100 different configurable options and colours, we wanted to make sure that all options were shown to the customer before purchase.
The custom suit configurator utilizes BigCommerce product modifiers and custom fields and the store-front API to allow customers to select multiple colours, options and sizes to make a suit uniquely theirs. All the data storage and price modifications are handled within BigCommerce to enable pricing and add-to-cart, and the configurator is built on custom templates within Stencil.
Kokatat needed the ability to create seamless bespoke systems with a custom ERP for their eCommerce business.
Knect helps Kokatat’s custom ERP system for orders, customers and inventory information. Knect provides the availability to backorder products at the variant level needed when size/colour options may be out of stock but not the entire product.
Improve and evolve the site to optimize performance, mobile experience, and security; complementing Kokatat's massive content infrastructure with their eCommerce platform that would seamlessly integrate story-telling with selling.
The combination of Contentful and BigCommerce’s open templating would successfully achieve the design and customer experience required. Our approach was to capitalize on the ability to bring Contentful data into BigCommerce Stencil while using the native cart and checkout. The customer experience was centred on leveraging branded content to support their products, and visa-versa, using products to support branded content. Contentful powers the content aspects of the site, providing a robust and easy way to manage a high volume of information and then merchandise it with products. A "reverse- headless" approach was used, wherein BigCommerce drives the performance of the site and Contentful manages content. The ability for Overdose to bring Contentful data to BigCommerce Stencil without going fully headless was our solution to achieve the desired customer experience without the complexities of headless architecture.
We worked closely with the Kokatat team to undertake a consultative UX/UI design phase for the project. It began with creating an updated sitemap and wireframes to define the experience in a way that embraced mobile in a dedicated fashion and was based on learnings from the prior several years of work together. Following the UX exploration, we created a full set of mockups for both mobile and desktop to make sure the experience communicated the tenets of the Kokatat brand while also including key UX elements to make the site easily shoppable.