1.1_DESKTOP@2x

DRAFT : CRO : Alen

Platform
Shopify Plus
SERVICES
Conversion Optimisation, Creative, Data Driven UX & UI, Search, Subscriptions & Loyalty, Systems Architecture, Technology
Alen is an USA-based innovator of trusted and top-rated HEPA air purification products—improving lives through safe, healthy, and worry-free air.

They earn thousands of 5-star customer reviews and top industry rankings for perfectly balancing superior airflow, quiet livability, and value. And Alen backs its commitment to every customer with the industry's only lifetime warranty and an in-house team of dedicated customer care experts.

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86@2x

Integrations

Shopify Plus Partner Logo
Yotpo-logo.svg
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accessiBe logo.
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zendesk
2_A_DESKTOP@2x
EXTRA_DESKTOP@2x

Challenges

CHALLENGE #001
Increasing Traffic to Product Description Pages

Approximately 70% of users navigating the site never reach a PDP, leaving them uninformed about device options and details essential for decision-making.

SOLUTION

We addressed customer hesitations upfront by optimizing Product Listing Pages (PLPs) with clearer benefits, calls-to-action for consultations, and enhanced quizzes and landing pages to guide users toward PDPs seamlessly.

CHALLENGE #002
Enhancing PDP Content for Conversion

Product Description Pages lacked key information critical to supporting purchasing decisions, such as warranty details, customer reviews, and practical guidance.

SOLUTION

We revamped PDPs by spotlighting product quality, simplifying navigation to reviews, and including comprehensive details on warranties and customer support to empower confident purchasing decisions.

CHALLENGE #003
Driving Engagement Through Concern-Focused User Journeys

Only 4.75% of engaged traffic explored concern-specific pages, despite these users being 1.8x more likely to convert.

SOLUTION

We redirected traffic to concern pages by enriching content that addressed user pain points and reinforcing proof points across the site. PDPs were tailored to emphasize solutions to these concerns, creating a seamless, conversion-driven experience.

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NAME
TITLE
Alen

Results

*(Non-bounce users with at least 2 page views).
Increased Conversion Rate*
+26.73%
Increased Engagement Rate
+24.11%
Increased Conversion: Begin Checkout → Purchase
+8.82%
Increased Conversion : PDP View → Add to Cart
+25.80%
Increased Revenue on Collections Page
+70%

UX/UI Design

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PDP - Desktop