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Partridge Jewellers

Platform
Adobe Commerce
SERVICES
Creative, Data, Marketing, Search, Strategy, Technology
New Zealand's premier luxury jeweller, welcome to the world of Partridge Jewellers. There are few families in New Zealand who can claim to have a business going back almost 200 years, let alone a jewellery dynasty.
The Partridge Family are the exception. Their unique story spans two countries and covers eight generations. There is a common theme of family unity, the passing of knowledge and values from one generation to the next, and the highest commitment to craft, quality and service.

Partridge Jewellers focus has always been on offering beautiful and rare exotic gemstones. They are experts in procuring the finest-quality diamonds from leading cutters and polishers around the world.

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Integrations

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Challenges

CHALLENGE #001
Nurturing Exceptional Customer Service in the Online Landscape

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SOLUTION

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CHALLENGE #002
Enhancing Homepage Design and User Experience

We collectively recognised the need to breathe new life into their website, which had started to appear dated. Our mission was to create a more modern and engaging online presence that would resonate with their discerning clientele.

With the evolution of their business, Partridge had become predominantly focused on watches, accounting for 70% of their offerings. It was vital for us to showcase these exquisite timepieces alongside their renowned jewellery collections. Our aim was to ensure that both watches and jewellery took centre stage, reflecting Partridge's commitment to excellence in both realms.

We were required to effectively present a diverse range of high-profile brands on the homepage while respecting the individual branding requirements of each. It was crucial to strike the right balance, giving prominence to each brand's unique identity without compromising the overall coherence of the Partridge experience.

SOLUTION

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CHALLENGE #003
Revitalizing Rolex: A Page Builder Transformation

The existing setup related to the Rolex pages made it excessively time-consuming and arduous for Partridge to implement changes and stay on top of the updates requested by Rolex. This predicament often necessitated our involvement at Overdose. to handle updates on Partridge's behalf.

Recognising the need for a more streamlined process, we embarked on a mission to empower Partridge with the ability to efficiently manage and update the Rolex pages independently. Our goal was to provide them with a user-friendly solution that would eliminate the need for extensive reliance on external support.

SOLUTION

Through meticulous planning and strategic implementation, we transformed the Rolex pages into a seamless and easily manageable section of Partridge's website. By leveraging the power of drag-and-drop functionality, we enabled Partridge to have full autonomy over the Rolex pages. This innovative solution allows them to make instant updates and modifications whenever requested by Rolex, eliminating the need for extensive time-consuming fixes and reducing Overdose.'s involvement by a remarkable 80%.

Now, Partridge can confidently navigate their Rolex pages with ease, making updates and adjustments effortlessly. This newfound control empowers them to respond swiftly to Rolex's requirements, ensuring a seamless and responsive experience for their valued customers.

CHALLENGE #004
Accelerating In-Store Sales

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SOLUTION

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Partridge Jewellers

Results & Insights

*Month on month comparison for January-February 2023 vs. November-December 2022.
**Metrics measured September 2022 to January 2023.
Increased Organic Sessions*
+139.6%
Increase in Organic Revenue*
+162.6%
Increased Organic Share of Voice**
+2061.73%
Increased Average Organic Ranking**
+2.77
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UX/UI

Partridge Jewellers prides itself on delivering exceptional craftsmanship, quality, and service to our customers. Our homepage redesign focused on creating a beautiful and refined aesthetic to showcase their products and brands using captivating lifestyle imagery and videos.

We understand the importance of service, which is why we highlighted their stunning boutique locations and the range of services they offer, from bespoke jewellery to product care and repair. Their knowledgeable team is dedicated to assisting their customers every step of the way.

Explore the redesigned homepage to immerse yourself in the beauty of their jewellery and discover the exceptional service they provide.

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