Remedy Drinks

The
Project

Platform
Shopify Plus
Services
Strategy
,
Development
,
Customer Journey Mapping
,
Data Driven UX & UI
,
Audit and Review
,

Sarah and Emmet Condon started Remedy in 2012 on their kitchen bench with an aim to bring healthy and tasty drinks to consumers. Their drinks are made the old-school way: in small batches using long-aged brewing processes. Fast forward a few years and the business is now selling Australia and UK's favourite Kombucha with a growing range.
Wanna know more? Well, There’s a Remedy for That…

Remedy Drinks sought a transformative shift from their existing platform, a commercial decision driven by the escalating maintenance costs. Their vision was to establish a future-proof website, adaptable to their business growth. A fresh design, mirroring their vibrant brand identity and health-conscious ethos, was also paramount.

Overdose. Australia embarked on a journey to craft a vibrant, brand-aligned design for Remedy's new Shopify Plus platform. The website's aesthetic appeal stands out as a highlight, breathing life into their digital presence. This Shopify Plus incarnation empowers Remedy Drinks with an array of built-in functionalities, tapping into Shopify's Markets, Payments and more.

Collaborating closely with the Remedy team, Overdose. orchestrated the seamless transition of data from their existing eCommerce platform to Shopify Plus, including meticulous SEO preservation. Our engagement extended to synergising with third-party entities and Overdose. Partners like Dotdigital and Yotpo, ensuring the seamless integration of Remedy's subscription customers, reviews, and email automations.

The final result leaves Remedy Drinks in their pursuit of a dynamic online platform that aligns with their brand and sets the stage for sustainable growth.

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Challenges 

+ Solutions

UX & UI

During the journey, we encountered intriguing challenges within the realms of UX and UI design that left a distinct imprint on the project’s evolution. Despite Remedy’s diverse product range, a prevalent misconception persisted that their offerings solely encompassed kombucha. Navigating this perception emerged as a primary challenge, prompting a comprehensive reassessment of their online communication strategy.

Central to our approach was the homepage, acknowledged as the pivotal starting point for user journeys. To augment the user experience, we introduced strategic solutions. Initial steps involved integrating dedicated category blocks on the homepage, enriched with engaging hover animations that conveyed Remedy’s unique spirit. In addition, we introduced a product recommendations section, housing tabs for each beverage category. This approach granted users an intuitive glimpse into the spectrum of products available within each division.

Recognizing Remedy’s devoted customer base, our strategy pivoted towards a subscription model that resonated profoundly with their needs. Throughout the website, we meticulously interwove subscription incentives, leveraging their advantages across multiple touchpoints in the user journey. We accentuated the value of subscriptions from the homepage onward, amplifying content blocks that showcased its merits. This deliberate emphasis aimed to captivate user interest, enticing them to explore the subscription avenue further.

Within the category grid, we were committed to our collective pursuit of promoting subscriptions. Purposeful content blocks perpetuated subscription benefits while gently encouraging users to contemplate the lasting worth of embracing Remedy’s subscription model.

A pinnacle of our design was refining the subscription sign-up procedure on product pages. Through diligent crafting, we achieved a streamlined process that prioritized user convenience, simplifying steps to facilitate swift and effortless subscription enrollment. This strategic simplification aimed to dissolve potential barriers, fostering a greater inclination towards embracing the subscription framework.

In retrospect, our collaborative odyssey with Remedy distilled challenges into design innovation. The homepage metamorphosed through category blocks and product recommendations. An unwavering subscription emphasis not only catered to loyal patrons but also cultivated sign-ups, culminating in a user-centric design that eloquently communicated Remedy’s essence and nurtured enduring customer loyalty.

CLIENT
LoVE

"With the impending expiration of our contract with our existing web platform, we saw this as an opportunity to explore our options around platform providers. With our site in need of a facelift, and some back end process refinement, we opted to partner with the team at Overdose. to migrate over to Shopify Plus. The team did a fantastic job of meeting our design requirements, injecting some creative flair to the design, while also accommodating all the elements we were hoping to see in the new site, all the while providing best practice insights to help with the build. What I found most useful throughout the whole project, was their organisation and process efficiency. Every problem was dealt with by subject matter experts in a quick and efficient manner, all the while consulting with us on what our desired outcome was."

Tom Melenhorst
Digital Marketing and eCommerce Manager
Remedy Drinks