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Most B2B organisations are not broken. They are quietly inefficient.
Orders still flow, customers still buy, and revenue looks stable on the surface. But underneath, margin is being eroded by manual work, pricing inconsistency, slow onboarding, fragmented systems, and operating models that were never designed to scale digitally.
The Legacy Tax is written for CEOs and digital leaders who know their commerce P&L is under pressure but cannot clearly see why. It looks beyond platforms and feature lists to expose the hidden operational leakage embedded in everyday B2B processes, and the real cost it creates across margin, capacity, and speed.
The paper introduces two practical frameworks that help leadership teams pinpoint where value is leaking today, quantify its impact, and prioritise a small number of high confidence moves that reduce cost to serve and unlock scale. Not through big bang transformation, but through deliberate changes that align operating model, governance, and technology.
If you are considering new platforms, AI, or further digital investment, this paper helps you understand what to fix first, so every dollar you spend actually compounds value instead of masking inefficiency.
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