Cargo Crew

Cargo Crew required the ability to empower their business users to launch multi-site experiences with limited involvement of developer resources.

Using a headless CMS, we created a storefront configurator that manages all storefronts within one platform. The Cargo Crew business users are now able to launch new websites directly from the CMS, allowing them to efficiently onboard clients and roll out customised portals with custom pricing and access to specific users, without requiring dev time and resources.

With the need to meet the pricing and product needs of consumers, small businesses and corporate employees via a single platform, Cargo Crew had to ensure the right product range and contracted pricing was displayed at all times.

Catering to complex business needs, the commercetools Composable Commerce platform allows Cargo Crew to configure and customise each website and customer based on their trading preferences. From various payment types, including purchase orders, allowances, customised product ranges, pricing, and promotions, the commercetools engine operates the site from the beginning. A future-proof, commerce engine for the channels that Cargo Crew is using today, and for whatever channels or evolving customer preferences that may come 3, 5, 10 years from now.

Cargo Crew wanted a seamless way for customers to visualise and customise their uniforms with name embroidery, monograms, emojis and logos.

Through the creation of Cargo Crew 'Customise It' tool, the Cargo team is able to configure each product to support various types of customisation, which is presented to the customer as a visual add-on via the product details page. The 'Customise It' tool supports configuration down to specific emojis, embroidery style and colour on a product-by-product basis.

Cargo Crew wanted to ensure that each customer was presented with photography and content specific to their brand or profession.

With a custom personalisation layer added within the CMS, Cargo Crew is able to create variations of products, which are served to specific categories and websites as required. Examples of this have seen aprons photographed and styled specifically for hospitality, hairdressing and early learning, as well as unisex items served in different variations with pricing, inventory and all core data fed from the same SKU within the system.

Cargo Crew used an email platform that sunsetted at the end of 2021—and it was a blessing in disguise.

The email product integrated with Cargo Crew’s warehousing system NetSuite, but its connection with their previous eCommerce platform was glitchy at best, creating inconsistencies in their customer and order data.

Cargo Crew really needed an email and customer intelligence platform that integrated seamlessly with Netsuite and their new eCommerce engine, commercetools.

Cargo Crew researched many email platforms, and ultimately chose Klaviyo. It had powerful marketing capabilities, and Cargo Crew’s agency, Overdose Digital, could connect the platform with Netsuite and commercetools. “We’ve got a clearer picture of our customer base in Klaviyo,” says Lucy Parker, Cargo Crew’s channel and marketing manager.