Cargo Crew required the ability to launch branded uniform portals for key accounts under a multisite environment, without any development spend.
Using the headless CMS, we created a storefront configuration that manages all storefronts within their platform. The Cargo Crew team is now able to launch new websites directly from the CMS, allowing them to efficiently onboard clients and roll out customised portals with custom pricing and access to specific users.
With the need to meet the pricing and product needs of consumers, small businesses and corporate employees via a single platform, Cargo Crew had to ensure the right product range and contracted pricing was displayed at all times.
Catering to their complex business needs, the platform allows Cargo Crew to configure and customise each website and customer based on their trading preferences. From various payment types, allowances, customised product ranges and pricing, the commercetools engine kicks into gear to meet the digital needs of each channel and website.
Cargo Crew wanted a seamless way for customers to visualise and customise their uniforms with name embroidery, monograms, emojis and logos.
Through the creation of Cargo Crew 'Customise It' tool, the Cargo team is able to configure each product to support various types of customisation, which is presented to the customer as a visual add-on via the product details page. The 'Customise It' tool supports configuration down to specific emojis, embroidery style and colour at a product-by-product level.
Cargo Crew wanted to ensure that each customer was presented with photography and content specific to their brand or profession.
With a custom personalisation layer added within the CMS, Cargo Crew is able to create variations of products, which are served to specific categories and websites as required. Examples of this have seen aprons photographed and styled specifically for hospitality, hairdressing and early learning, as well as unisex items served in different variations with pricing, inventory and all core data fed from the same SKU within the system.
Cargo Crew used an email platform that sunsetted at the end of 2021—and it was a blessing in disguise.The email product integrated with Cargo Crew’s warehousing system NetSuite, but its connection with their ecommerce platform was glitchy at best, creating inconsistencies in their customer and order data.Cargo Crew really needed an email and customer intelligence platform that integrated seamlessly with Netsuite and their ecommerce platform, commercetools.
Cargo Crew researched many email platforms, and ultimately chose Klaviyo. It had powerful marketing capabilities, and Cargo Crew’s agency, Overdose Digital, could connect the platform with Netsuite and commercetools. “We’ve got a clearer picture of our customer base in Klaviyo,” says Lucy Parker, Cargo Crew’s channel and marketing manager.Read the Klaviyo case study here
Working in partnership with Cargo Crew, Overdose’s UX & UI team crafted a digital experience that transformed the traditional B2B industry into a fashion-led showcase that excited both brands and teams. Our goal was to highlight the quality of their uniforms within digital channels while supporting retailers and brands ordering uniforms in busy workplaces. To achieve this, we focused on fresh photography that captured the essence of Cargo Crew’s products and optimised various customer journeys, such as uniform customisation with name embroidery, monograms, emojis and logos, as well as the bulk ordering of multiple sizes within each product details page. Our UX process also involved the creation of a rich component library, comprising 40+ content types, which could be used within a flexible page builder format. Additionally, we optimised the site to support complex B2B payments and ordering on behalf of teams.