Bringing Remedy's bright brand identity to Shopify Plus while carrying its customer relationships and existing commerce data into the new platform.
StrategyDevelopmentCustomer Journey MappingData Driven UX & UI
Remedy Drinks

Rising maintenance costs prompted Remedy to reconsider its platform. The replacement needed to support the business's growth, reflect its personality and protect the customer services already running through subscriptions, reviews and automated communications.
The project
Remedy began on Sarah and Emmet Condon's kitchen bench in 2012, making drinks through small-batch brewing. Overdose Australia designed and delivered its move to Shopify Plus, using capabilities including Shopify Markets and Payments.
The migration covered ecommerce data and SEO preservation. Work with the Remedy team, Dotdigital, Yotpo and other partners also addressed subscription customers, reviews and email automations, keeping those requirements connected to the platform transition.
Scope
- Strategy
- Development
- Customer Journey Mapping
- Data Driven UX & UI
- Audit and Review

Connected systems
Integrations
In collaboration, Overdose. adeptly orchestrated the integration of Shopify Plus with the Yotpo OOB app, facilitating the transition of reviews and subscription customer data from Remedy's previous eCommerce platform. Despite the subscription integration challenges along the way, this symbiotic connection empowers the Remedy team to manage both elements effortlessly. Our partnership extended to harmoniously migrate reviews from the previous eCommerce platform to Yotpo in tandem with the Yotpo team, in close collaboration with Remedy Drinks. An intriguing challenge emerged: capturing reviews once per subscriber to eliminate duplication. Leveraging the Yotpo OOB feature, we artfully met this requirement. Furthermore, Overdose. orchestrated the integration of Starshipit with Shopify Plus, a move designed to streamline Remedy's fulfilment procedures. Our technical prowess was evident in customising the Starshipit OOB integration to align seamlessly with Shopify Plus, thus catering to the diverse fulfilment needs inherent to Remedy's product spectrum. This strategic integration has significantly enhanced Remedy's fulfilment operations with tailored quotes and automated efficiency. Collectively, we have interconnected vital facets of Remedy's operations, culminating in a harmonious digital orchestration.
Platforms & integrations
The shared platform records behind this case study.
Integration
Platform
Shopify Plus
Platform / integration
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Experience
UX & UI
During the journey, we encountered intriguing challenges within the realms of UX and UI design that left a distinct imprint on the project’s evolution. Despite Remedy’s diverse product range, a prevalent misconception persisted that their offerings solely encompassed kombucha. Navigating this perception emerged as a primary challenge, prompting a comprehensive reassessment of their online communication strategy.Central to our approach was the homepage, acknowledged as the pivotal starting point for user journeys. To augment the user experience, we introduced strategic solutions. Initial steps involved integrating dedicated category blocks on the homepage, enriched with engaging hover animations that conveyed Remedy’s unique spirit. In addition, we introduced a product recommendations section, housing tabs for each beverage category. This approach granted users an intuitive glimpse into the spectrum of products available within each division.Recognizing Remedy’s devoted customer base, our strategy pivoted towards a subscription model that resonated profoundly with their needs. Throughout the website, we meticulously interwove subscription incentives, leveraging their advantages across multiple touchpoints in the user journey. We accentuated the value of subscriptions from the homepage onward, amplifying content blocks that showcased its merits. This deliberate emphasis aimed to captivate user interest, enticing them to explore the subscription avenue further.Within the category grid, we were committed to our collective pursuit of promoting subscriptions. Purposeful content blocks perpetuated subscription benefits while gently encouraging users to contemplate the lasting worth of embracing Remedy’s subscription model.A pinnacle of our design was refining the subscription sign-up procedure on product pages. Through diligent crafting, we achieved a streamlined process that prioritized user convenience, simplifying steps to facilitate swift and effortless subscription enrollment. This strategic simplification aimed to dissolve potential barriers, fostering a greater inclination towards embracing the subscription framework.In retrospect, our collaborative odyssey with Remedy distilled challenges into design innovation. The homepage metamorphosed through category blocks and product recommendations. An unwavering subscription emphasis not only catered to loyal patrons but also cultivated sign-ups, culminating in a user-centric design that eloquently communicated Remedy’s essence and nurtured enduring customer loyalty.





Client love.
“With the impending expiration of our contract with our existing web platform, we saw this as an opportunity to explore our options around platform providers. With our site in need of a facelift, and some back end process refinement, we opted to partner with the team at Overdose. to migrate over to Shopify Plus. The team did a fantastic job of meeting our design requirements, injecting some creative flair to the design, while also accommodating all the elements we were hoping to see in the new site, all the while providing best practice insights to help with the build. What I found most useful throughout the whole project, was their organisation and process efficiency. Every problem was dealt with by subject matter experts in a quick and efficient manner, all the while consulting with us on what our desired outcome was.”

Tom Melenhorst,
Digital Marketing and eCommerce Manager





