Bringing store and online operations closer together without forcing every promotion, order type or customer interaction to work the same way.

StrategyClient SuccessCustomer InsightsDigital Transformation

Amer Sports Group

Green Arc’teryx footwear displayed against a dark green background.

Introducing Shopify POS across three Amer Sports brands meant more than adding a store checkout. Orders, returns and exchanges needed the right ERP treatment, while online-only offers and customer communications had to keep their channel and location context.

The project
Overdose’s work with Amer Sports spans several performance brands in APAC. This project brought Shopify POS into Arc’teryx, Wilson and Salomon stores, building on their existing Shopify and SAP environment.
The teams adapted order mapping through DataJet, used Shopify Functions to keep selected promotions online, and captured store postcodes without requiring full customer addresses. Shopify Flow then tagged POS orders by location for corresponding Klaviyo segments. Each decision dealt with a practical difference between buying in-store and online.
Scope
- Strategy
- Client Success
- Customer Insights
- Digital Transformation
- Systems Architecture (Strategy)
- Development
- AI & Personalisation (Technology)
- Applications & Extensions
- Platform Implementation
- Subscriptions & Loyalty

Connected systems

Integrations

Shopify POS and the online storefront share commerce data, but Amer Sports needed SAP to distinguish store orders, returns and exchanges from web transactions. DataJet adapted the existing integration into flat files that met the ERP’s mapping requirements. Shopify Functions read sale values held in variant metafields so online-only and Salomon loyalty offers did not change POS pricing. In-store staff could record a postcode through a POS extension, while Shopify Flow tagged orders by store location for Klaviyo segmentation. Those choices keep channel-specific rules visible rather than treating every sale as the same transaction.

Platforms & integrations

The systems used to separate store and online trading rules.

Integration

Platform

Shopify POS
In-store commerce
SAP
ERP order and returns mapping
DataJet
ERP flat-file integration
Shopify Functions
Channel-specific discounts
Shopify Flow
Store-location order tags
Klaviyo
Location-based customer segments

Challenges & solutions

Swipe to explore all five

1 / 5

Challenge
Distinguishing store and web transactions
SAP needed different mapping for store orders, returns and exchanges than for web orders. A shared commerce platform could not erase those operational differences.
Solution
The team adapted the existing DataJet integration to send flat files that matched Amer Sports’ ERP requirements for POS transactions.
Challenge
Keeping online sales out of POS pricing
Shopify POS inherits product pricing, but some Amer Sports campaigns were intended for online customers only.
Solution
Sale values were held in variant metafields and read by Shopify Functions, applying eligible discounts online without changing the price shown in store.
Challenge
Giving Salomon members early online access
Salomon loyalty customers could access selected sales early online, while the same discount needed to stay out of physical stores.
Solution
Shopify Functions applied the loyalty offer to eligible online customer accounts using the same channel-specific pricing approach.
Challenge
Capturing useful location data in store
Customers did not always want to give a full address at the counter, leaving gaps in location reporting.
Solution
A POS extension let staff capture a postcode in a dedicated field without making a full address a condition of the sale.
Challenge
Connecting store purchases to marketing
Amer Sports wanted to distinguish customers by the store where they had purchased, so communications could reflect local activity.
Solution
Shopify Flow tagged POS orders by location and Klaviyo segments grouped customers with purchases from each store.